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Black Ink, Red Face
It is said that “the customer is always right.” Well, sometimes the customer – in this case, me – is definitely not right. And the vendor...
Nissan Ratzlav-Katz
Mar 32 min read


Customer Relations for 87 Euros a Year
Long ago, in a land before Covid-19, my wife and I visited a small museum in Italy. While waiting for a guided tour to start, I went into...
Nissan Ratzlav-Katz
Feb 8, 20212 min read
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